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. To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account: . Help with the Microsoft account recovery form How to recover a hacked or compromised Microsoft ... To check for the right Skype account, please refer to the order confirmation email that you have received. It will show the Skype name or ID that you need to access for the specific subscription (see below). If after following the above steps and there's still no reactivate button showing on your account, please check the private message I sent you to further discuss this.